We provide outsourcing of customer service especially for independent online stores and online sellers operating on European and global marketplace systems. In addition to basic communication channels such as telephone and email, we also provide clients with online chat, management of messages and comments from social networks, and responses to reviews from portals such as Trusted Shops, Trust Pilot, etc. The range of services provided always depends on the selected tariff. For demanding clients, we provide coverage from 9 a.m. to 8 p.m. incl. weekends and holidays.
E-mails
According to the supplied propositions and FAQ, our employees reply to all e-mails from your customers. In the event that we do not know the answer to the customer's question, it immediately informs the client's contact person in his preferred language to resolve the request. Most customers will receive an answer to their question on the same working day.
Phone calls
Our experienced customer service staff uses lines to solve customer problems patiently and carefully every working day from 9:00 to 20:00. All calls will be picked up or called back on the same working day by 20:00. Our team consists of staff who are native speakers in different languages.
Online Chat & Social Networks & Reviews
The recently popular method of communication in the form of online chat and social networks is a regular part of our customer service management. An integral part of customer care is also the management of customer feedback on third-party evaluation websites. Here we can adapt to the requirements of local review sites.
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