Pricing for one website and language

Starter

€ 600 monthly
  • Availability 10:00 - 15:00*
  • max. 200 communications/month**
  • Personalised phone number with target country prefix
  • E-mail address at client's domain name
  • Daktela CRM system
  • E-mails and phone calls handling
  • FREE implementation
I am interested
*On weekdays.
**Sum of e-mails, phone calls and other messages.

Medium

€ 800 monthly
  • Availability 9:00 - 16:00*
  • max. 400 communications/month**
  • Personalised phone number with target country prefix
  • E-mail address at client's domain name
  • Daktela CRM system
  • E-mails and phone calls handling
  • Comment management on social networks
  • FREE implementation
I am interested
*On weekdays.
**Sum of e-mails, phone calls and other messages.
TOP

Enterprise

€ 1 200 monthly
  • Availability 9:00 - 18:00*
  • max. 800 communications/month**
  • Personalised phone number with target country prefix
  • E-mail address at client's domain name
  • Working in the Daktela system or in the client's own system
  • E-mails and phone calls handling
  • Comment management on social networks
  • Manage reviews / discussions on other sites ***
  • FREE implementation
I am interested
*On weekdays.
**Sum of e-mails, phone calls and other messages. Contact us for more communications.
***For example: TrustPilot, Google, Ceneo, Heureka

Additional services

  • Phone call recording
    €14 / month
  • Product translation
    from €1.2 / pc
  • Web-page translation
    €12 / SP*
  • Marketing
    individually
  • Website check/proofreading and other services **
    €20 / h
  • Professional business conditions
    from €400
  • Opening a bank account
    individually

*One standard page contains 1800 characters, including spaces. 1800 characters

** proofreading of the website beyond the tariff and other administrative work

Activation and initial setup of services is FREE

Quality of service

  • Phone calls

    All calls are picked up or called back the same day within the availability of the selected tariff.

  • E-mails

    All emails and messages received during business hours are processed the same day.

  • One CRM system

    All customer service services are contained in one clear CRM system, to which you get supervisor access.

  • Email and phone number

    We will connect the e-mail on your domain to CRM and provide you a telephone number in all countries.

  • Trained staff

    With your e-shop, we always train at least two employees from each market. The availability of your customer service will not endanger illness or vacation.

*The prices are stated without VAT

Price list of services for one e-shop and market

Starter

€ 600 / měsíc

max. 200 komunikací/měsíc

  • Service availability
    9:00 - 16:00
  • Phone call
    1.10 €
  • Email/ticket
    0.70 €
  • CRM account
    free
  • Providing a phone number
    free
  • Zaškolení zaměstnanců*
    free

*We determine the number of employees according to the volume of work, but we always train at least 2 employees

I am interested
Moderate

€ 800 / měsíc

max. 1 000 komunikací/měsíc

  • Service availability
    9:00 - 18:00
  • Phone call
    1 €
  • E-mail/Tiket
    0.60 €
  • Chat/Messenger*
    0.25 €
  • Web proofreading
    1 hour free
  • CRM account
    free
  • Providing a phone number
    free
  • Zaškolení zaměstnanců**
    free

* Online chat on eshop, facebook messenger, comments on fan page

**We determine the number of employees according to the volume of work, but we always train at least 2 employees

I am interested
Enterprise

€ 1 000 / měsíc

max. 1 500 komunikací/měsíc

  • Service availability
    9:00 - 20:00
  • Phone call
    0.90 €
  • Email/ticket
    0.50 €
  • Chat/Messenger*
    0.20 €
  • Web proofreading
    1 hour free
  • CRM account
    free
  • Providing a phone number
    free
  • Zaškolení zaměstnanců**
    free

* Online chat on eshop, facebook messenger, comments on fan page

**We determine the number of employees according to the volume of work, but we always train at least 2 employees

I am interested

Additional services

  • Phone call recording
    14 €
  • Product translation
    from 1.20 € / pc
  • Web-page translation
    12 € / page*
  • Marketing
    individually
  • Website check/proofreading and other services **
    20 €/h
  • Professional business conditions
    from 400 €
  • Opening a bank account
    individually

*One standard page contains 1800 characters, including spaces. 1800 characters

** proofreading of the website beyond the tariff and other administrative work

Activation and initial setup of services is FREE

Quality of service

  • Phone calls

    All phone calls will be picked up or called-back on the same working day.

  • Emails/tickets

    All emails and chats received during business hours are processed on the same working day.

  • One CRM system

    All customer service services are contained in one clear CRM system, to which you get supervisor access.

  • Email and phone number

    We will connect the e-mail on your domain to CRM and provide you a telephone number in all countries.

  • Trained staff

    With your e-shop, we always train at least two employees from each market. The availability of your customer service will not endanger illness or vacation.

*The prices are stated without VAT

Write us a message

We will contact you

info@cee.ec

Leave us a message

CZ: +420 725 700 962

Call us

Moravská 854/2, Plzeň, 312 00, Czechia
Samoborska 22B, Subotica, 241 05, Serbia

Make an appointment

Stránku provozuje společnost CEEEC Czechia s.r.o.

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